Comments disappear from notifications
Hi, I have noticed that comments content is not showing in notifications sent to users. Before 13.1 it was there. I think it should be print in {CHANGEDETAILS} variable in "Item Details Changed template"
View ArticleField templates
Can I create a different field template depending on the action I am taking (for example, inputting an item, editing a user story, editing a subitem)? We require different things when someone is...
View ArticleCan you add the attachments field to the detailed section?
Whether it be the defect or help desk incident screen, is it possible to add the "add attachments" field, so that you do not have to save and close and then drag the attachment in?
View ArticleHow do I set up default notification fields for customers?
Customers have the ability to select the Notify Me option when adding stories through the Customer Portal. These create "Notify Item Creator" notifications for the stories. However, these notifications...
View ArticleNotifications - include the ticket URL in an email?
Similar to another post, I want to include the URL of the incident in a notification email to my team (help@Company.com). When I reviewed the "Template for Incident" - it has the capability to add the...
View ArticleRepetitive Projects
We do a lot of customer startups that would benefit from starting each project with a template. Is there a way to create a project template so it can be "cloned" each time we want to start an active...
View ArticleFeature request: Workflow to depend on User Story type or category
I have two different workflows created in the Workflow management for User stories. How can user chose which workflow to be used for newly created User story ? Is it possible to chose workflow...
View ArticleField Template Change - View Item not Picking UP
I created a new field template and attached it to my workflow steps. However, when I open an item created before the change it is displaying in the old field template layout. I'm thinking that there is...
View ArticleNotifications are sending out changes to any field. This is letting users see...
I thought I understood how notifications, templates, etc all fit together but it turns out I was wrong. On Time has been sending emails with internal information such as SQL statements and comments...
View ArticleHow do I include email body in a notification template?
Hi, I'm running web edition 13.1.1.9979. I want to create a notification template that will trigger when an email is generated, that will include the body of the email itself in the notification. Is...
View ArticleSpecified notification template not being used, only default template is...
I am using Axosoft OnTime Web Edition, Product Version: 13.3.1.10195. When I create a template AND preview the template, it looks correct. But when get the email based on the template, it is the...
View Articleconfigure template for all projects
We use on-premise (13.3). I have created a short Defects template at the "ALL Projects" level. I want this to be used in all projects at all levels. But there does not seem to be any automatic manner...
View ArticleEdit Field Template for Sprint
You can currently right click on a sprint and "Edit", image attached of view I am referring to. This gives general information like start date, stop date, release notes etc. I am wanting to edit this...
View ArticlePlaceholder won't be replace in Notification
I have a strange Problem with the Notification templates in OnTime 14.2.0.10590. I'm trying to use some more placeholder to send the customers a bit other details than a developer would like to see....
View ArticleNeed to use Releases as Build Numbers
Just setting up the Bug tracking service for our company. In our current system, we track the symptom's "found in build" number, and then the "fixed in build" number. Seems like the only way to use a...
View Article
